CVS Brings Convenience Curbside for Customers
WOONSOCKET, R.I. — CVS Health Corp. inked a partnership with Curbside to launch CVS Express, which allows customers to make mobile, in-app purchases for pickup at their local CVS Pharmacy store in one hour, at no additional charge.
The drugstore retailer also invested in Curbside to demonstrate its commitment to use technological innovation to help customers save time while pursuing a healthy lifestyle.
"Retail pharmacy is an exciting, competitive landscape that is ripe for digital innovation," said Helena Foulkes, executive vice president of CVS Health and president of CVS Pharmacy. "This partnership with Curbside allows CVS Health to offer new and more convenient ways for our customers to shop with us — ultimately making it easier for them to enjoy a healthy lifestyle in a way that works best for them."
CVS Express is now available in the San Francisco, Atlanta and Charlotte, N.C., markets. According to the retailer, more markets will introduce the service throughout the year.
Customers can order all front-of-store and over-the-counter items via the CVS Express service.
"We believe digital tools are the key to making health care convenient, personal and affordable for our customers, and CVS Express is a perfect embodiment of our digital mission," said Brian Tilzer, senior vice president and chief digital officer for CVS Health. "By working closely with our retail team and partnering with Curbside, who brought industry-leading technology to our platform, we rapidly developed a seamless and simple solution that creates a significant time-savings for customers. We are committed to redefining convenience and this will be one of many steps on that journey."
Jaron Waldman, co-founder and CEO of Curbside, added that its technology should redefine the customer experience at CVS.
"We founded Curbside to help make shopping at neighborhood stores faster and easier than ever before,” he said. "Our proprietary location technology ensures seamless, reliable order handoff at the moment a customer arrives, and our console app powers an efficient pick-and-pack operation for CVS Pharmacy colleagues to prepare orders in the store. In partnership with CVS Health, we've created a fast, convenient, new shopping experience that busy CVS Pharmacy customers are going to love."