VIDEO: Turning the Company Pyramid Upside Down

ATLANTA — In the fifth video as part of its “Power Up Employee Engagement” series, the North America NACS Council of the Coca-Cola Retailing Research Council (CCRRC) asks managers how well do they know their employees.

Taking time to break through a shy person’s shell can mean everything — not only in terms of the employee’s productivity, but also in the success of the business.

This latest video illustrates what one manager did to turn the company pyramid upside down and help his employees see that they were most important when it came to taking care of customers and aiding business growth.

Key learnings from this latest video and a corresponding CCRRC blog post include:

• Break down the barriers by asking “How am I doing?”
• Lead by example and be the change you want to see.
• Empower your employees to make decisions.
• Give trust to get trust.
• Reward initiative. 

A new video will be released weekly in the six-part series that speaks to the importance of employee engagement and provides c-store retailers with insights they can use in their own stores.

The video series, titled “Power Up Employee Engagement: A Flash of Light,” is a lead-up to a major quantitative study, which will be released in June.

In addition, a narrated PowerPoint presentation by Dr. Blake Frank, a management professor at the University of Dallas, about the power of employee engagement will be made available in April.

Click above to watch the fifth video in the series, and click on the links below to view the previous installments.  

VIDEO 1: Examining Employee Engagement in Convenience Stores

VIDEO 2: Perception Is Reality Among Your Employees

VIDEO 3: Your Employees Want to Be Known

VIDEO 4: Even Small Employee Accomplishments Deserve Recognition