From the outset, if convenience store operators hire the right people with the appropriate personality and character for foodservice, training and motivating them will come easier. So, it's critical for retailers to spend the time on the front-end making sound hiring decisions. If the wrong types of employees are hired for foodservice, operators will be forever trying to fix the problem that should have never been hired in the first place.
In a business with high employee turnover, it's not always easy to be patient when hiring. The temptation is to fill the void as quickly as possible. But the best way to move more quickly when filling food-service positions is to have clear job descriptions that outline job function and key responsibilities, as well as skills and experience requirements so that you are ready and know what you're looking for when the time comes. This will help match job candidates to the open positions and minimize the knee-jerk hiring that handicaps any organization.
Convenience Store News' How To Do World-Class Foodservice report is researched and written by Maureen Azzato, a freelance content developer and editor with more than 20 years of business publishing experience, with a primary focus on foodservice and retailing. Previously she was the founding publisher and editorial director of On-the-Go Foodservice, a publication for cross-channel retail foodservice executives, and publisher and editorial director of CSNews, where she worked for 17 years.