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NACS Launches Online Training Platform for C-store Associates

ALEXANDRIA, Va. — NACS, the Association for Convenience & Fuel Retailing, now offers extensive training programs for convenience store employees through its new online platform, NACS e-Learning, powered by Ready Training Online (RTO).

"The goal in offering this training platform to our members is to help convenience store companies streamline the way they deliver and manage training," stated Doug Spencer, NACS' director of products and services. "NACS e-Learning can help build value in their associates, reduce turnover and keep their teams engaged in their organizations. In turn, employees at various stages of their career gain the skills and knowledge they need to succeed in this industry."

The new learning management system enhances NACS' education and training programs by offering consistent, industry-specific, web-based training to convenience and fuel retailing companies, according to the announcement. The cloud-based platform is mobile-friendly, and the centralized dashboards for managers and learners offer real-time performance, utilization and results reporting.

Businesses can tailor the NACS e-Learning curriculum to fit their specific needs and managers can assign, track and report training from any web-enabled device. Built-in contact points allow management to engage with and coach employees on the job.

Users can access more than 40 modules developed by industry experts on a wide range of fundamental components within the convenience store industry, including:

  • Responsible alcohol sales;
  • Customer service;
  • Robbery deterrence;
  • Sexual harassment;
  • Food safety and sanitation;
  • Supplemental Nutrition Assistance Program (SNAP);
  • Loss prevention; and
  • Social media.

"The collective knowledge of a company's workforce is critical, especially when faced with intense competition and the increasing demands of customers," said RTO President Jeff Kahler. "As the convenience and fuel retailing industry continues to become more technology-driven, companies that can integrate their teams, processes and tools are much more efficient and see better results. Our comprehensive learning management solution is essential in providing retailers a cost-effective way to accomplish that."

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