New Technology Provides Dramatic Operational Improvements for Twin Cities Chain

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New Technology Provides Dramatic Operational Improvements for Twin Cities Chain


ANDOVER, Minn. -- Bill's Superette, an eight-store grocery/fuel chain operating in the Twin Cities, today announced its launch of store management solutions from LOC Software, a provider of retail management technology. The new system, which was fully rolled out with the support of reseller North Country Business Products in the spring, is helping the retailer improve the management of all store-level and headquarters-level activities including point-of-sale transactions, POS/keyboard maintenance, labor scheduling, in-store promotions, complete price book maintenance and the company's loyalty program.

Prior to installing the new software, Bill's Superette used another POS solution that was determined to have significant limitations in areas that the retailer wanted to accentuate, such as store-level sales promotions, unlimited mix-and-match functionality, and most importantly, hand-held price verification to ensure accurate pricing. Bill's management also wanted to create a loyalty program, which the previous vendor couldn't support.

Grant Rademacher, operations manager at Bill's Superette, said: "The LOC solution has proven to be a great decision for us. The system is doing what we were told it could do. The implementation was nearly flawless and we continue to find new and useful functionality in the system. As we have encountered issues with the software, LOC has been able to adapt its software to allow Bill's to do things the way we want. As we are independent and unbranded, this is very important to us as it allows us to do what we think is best for our customers. We continue to be particularly happy with the Help Desk, which has been a pleasure to work with, both from store-level and our headquarters staff."

Bill's Superette is using LOC Software's Store Management Suite, which is a client-based retail solution that manages all aspects within the retail enterprise. The suite contains modules that are typically provided by other solution providers, including bank integration, customer loyalty, labor management, mobile POS, pay-at-the-pump and digital signage.

Bill's Superette is now planning to add replenishment functionality to the system and purchase order capabilities for select vendors. LOC Software and its reseller partner North Country Business Products are working to ensure the retailer has the appropriate technology to meet its marketing, merchandising and operational goals.

Founded in 1971, Bill's Superette is an eight-store small format supermarket/fuel station chain operating in the northwest corner of the Twin Cities. The stores range in size from 5,000 to 8,000 square feet, have an average of 12 fuel pumps and four cashier stations, and sell about 10,000 items.