Advice for Employees & Customers
StrasGlobal, a privately held retail consulting, operations and management provider serving the small-format retail industry, this week sent all its store managers two letters from CEO Roy Strasburger. One was for company personnel and the other for customers.
Store managers were told to post one letter in the office area where all employees can read it, and the other letter in the store for customers to view.
The letter to employees read: "According to the CDC (the Center for Disease Control), the spread of COVID-19 occurs when people are in close contact (less than 6 feet) with an infected person. We are sharing this information so you can help reduce the spread of infection in the workplace as well as at home."
The best ways to reduce the risk of getting this or any viral respiratory infection, according to the letter, include:
- Washing your hands often with soap and water for at least 20 seconds;
- Avoiding touching your eyes, nose or mouth with unwashed hands;
- Covering your mouth and nose with a tissue when coughing or sneezing, then throwing the tissue in the trash and washing your hands. When a tissue is not available, cough or sneeze into your elbow;
- Avoiding close contact with people who are sick;
- Cleaning and disinfecting objects and surfaces; and
- Staying at home away from others if you are sick.
"While at work, you are encouraged to wear plastic or vinyl gloves while cashiering. The gloves should be changed often. If you choose not to wear gloves, wash your hands regularly and use sanitizing gel. Although the CDC does not recommend it, you are allowed to wear masks that cover your nose and mouth," the letter said.
Wiping the following with sanitizing wipes often will also promote a healthier workspace, the company added:
- Entry door, cooler door, checkout area countertops, and restroom door handles;
- Drink stations where customers are apt to touch countertops;
- Store phones and intercom systems; and
The letter also asks employees to notify their store managers if they, or someone in their household, becomes sick, and to stay home until everyone is clear of the virus.
"Not only will this help us keep other team members from becoming ill, it will also allow us to provide you with whatever assistance we have available. Please closely review all of our current food handling safety and store cleanliness procedures to make sure that they are being diligently followed and that we have enough supplies (soap for the bathrooms and store sinks, sanitizer, cleaning solutions, etc.) for the store," the letter said, offering a do-it-yourself recipe for hand sanitizer.
"Thank you for your help. We want you and your family to stay healthy. For more information and the latest update, please go the CDC website: www.cdc.gov. Keep well."
The letter to customers enumerated many of the CDC guidelines being followed by store workers.
Additional employee COVID-19 prevention training is being offered, free of charge, by online training firm RTO (Ready Training Online), to all of its retail clients. According Lisa Wells, director of communications and strategy for RTO, the training is in line with CDC recommendations and actions for disease prevention and will promote healthy habits that can be easily and immediately implemented.
To access the training link, click here.