7-Eleven's Postmates Partnership Delivers on Demand
DALLAS — 7-Eleven Inc. is adding another feature at some California stores to deliver on its customers' needs.
The Dallas-based convenience store chain is pairing with San Francisco-based Postmates to offer on-demand delivery through the Postmates iOS, Android or web app. Through the service, an assortment of 7-Eleven's products — from hot foods and snacks to cold beverages and other convenience items — will be delivered by Postmates to customers in an hour or less.
The service will be available at select stores in San Francisco and Oakland, Calif.
"7-Eleven's founder, Joe C. Thompson Jr., used to say 7-Eleven's mission was to 'give customers what they want, when and where they want it,'" said Raja Doddala, 7-Eleven's vice president of innovation and omnichannel strategy. "Through the modern-day technology that Postmates provides, we can fulfill that promise in a way we haven't done before."
This marks 7-Eleven's first official foray into delivery and fulfills a component of the company's omnichannel strategy to provide time-pressed customers with solutions to their everyday needs, while transforming its outlets from convenience to convenient, neighborhood stores, according to the retailer.
"Through our partnership with Postmates, 7-Eleven's reach extends beyond our physical stores," Doddala said. "The program should work well for us because it appeals to our customers who are more on-the-go, connected 24/7 and prefer fast-paced, urban living. Plus, we have market concentration in these geographic areas, which makes shopping with us through Postmates even more convenient for the customer."
Doddala expects to expand delivery later this year to other areas where there is a high density of 7-Eleven stores — Austin, New York, Los Angeles, Washington, D.C., and Chicago.
"By partnering with 7-Eleven, we will be able to provide both 7-Eleven and Postmates customers access to groceries, fresh food and other goods across all markets that our companies are both operating in," said Holger Luedorf, Postmates senior vice president. "In providing 7-Eleven with a digital storefront and giving its team access to our fleet of more than 12,000 Postmates, we are making the experience even more convenient for our joint customers."
7-Eleven operates, franchises or licenses nearly 10,500 7-Eleven stores in North America.