Canadian Tire and Murphy Oil Deploy New Technology

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Canadian Tire and Murphy Oil Deploy New Technology

ATLANTA -- Canadian Tire will install Fujitsu's U-Scan Genesis self-checkout
system at more than 100 of its 468 stores across Canada, marking the largest nongrocery rollout, the company announced at the NACS Show 2007.

"Customer service is a top priority at Canadian Tire and the Fujitsu self-checkout systems will provide a new and enhanced method to efficiently serve our customers," said Glenn Butt, senior vice president, store design and support. "Fujitsu has been a valuable technology partner, and we are confident U-Scan will be a hit among our dealers and customers."

Canadian Tire has been testing the U-Scan systems in a proof of concept (POC) that included both English- and French-language stores since October 2006, the company reported. It will begin a formal rollout of the self-checkout systems in late 2007 or early 2008. This installation follows a 2005 Fujitsu rollout that replaced Canadian Tire's point-of-sale (POS) hardware with Fujitsu's TeamPOS 2000 M units.

U-Scan Genesis is the latest version of Fujitsu's successful U-Scan self-checkout family and was unveiled in January 2007, offering retailers more flexibility, scalability and reliability, according to the company. The system features a compact, space-saving footprint, and is available in 1-, 2- and 4-bag modular configurations.

In other technology deployment news, Murphy Oil Corp. implemented DTN Portal Solutions hosted and branded online message center and allocation viewer, seamlessly integrated into Murphy's Web site to increase the effectiveness of Murphy's communication strategies, allowing it to drive sales and encourage customer loyalty with enhanced features in a branded environment, the company reported.

"We were able to implement DTN Portal Solutions without altering our current business practices, systems or software," said Laura Brown, credit manager at Murphy Oil Corp. "DTN understands our business and the importance of communication and customer satisfaction. DTN Portal Solutions creates a private-branded customer experience, which improves our customer service and communications, helping us differentiate our company in a competitive marketplace."