Dunkin’ Donuts Pilots Mobile Ordering, Delivery Service

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Dunkin’ Donuts Pilots Mobile Ordering, Delivery Service


CANTON, Mass. — Dunkin’ Donuts announced this week it will begin testing mobile On-the-Go Ordering in Portland, Maine, and Dunkin’ Delivery in Dallas, with rollouts in Atlanta, Chicago, Los Angeles and Washington, D.C. in the coming weeks.

Members of the DD Perks Rewards Program can download the new Dunkin’ Donuts On-the-Go Ordering app, DD On-the-Go Ordering Portland, which enables customers to order in advance using their mobile phone, skip the line and go directly into the store to pick up their order. Customers can place a mobile order up to 24 hours in advance, then confirm via the app when they are at the selected restaurant and ready to pick up their order. This capability is also available at the drive-thru.

With Dunkin’ Delivery, Dallas-area residents can use on-demand delivery service DoorDash to order Dunkin’ Donuts products with a click of a button without leaving home or work, according to the company. From 7 a.m. to 10 p.m., customers can select and purchase Dunkin’ Donuts menu items, from coffee and donuts to sandwiches and more, and the products delivered in less than 45 minutes.

In the coming weeks, Dunkin’ Donuts will partner with DoorDash to offer delivery service in Atlanta, Chicago, Los Angeles and Washington, D.C.

“Our guests appreciate that we make our full menu available all day, and we are committed to seeking new ways to make our products even more accessible to our guests throughout the day,” said Scott Hudler, vice president of global consumer engagement, Dunkin’ Donuts. “Both Dunkin’ Delivery and On-the-Go Ordering offer people more convenient ways to enjoy our wide array of food and beverages. The ability to skip the line to order your favorite coffee, donut or sandwich any time of day, or to have Dunkin’ items delivered directly to you are two things that our guests have been requesting for some time. We are excited to launch these two new test, and we will continue to evaluate a possible national rollout for both programs in the future.”

Tony Xu, CEO, DoorDash added, “Whether it is coffee and a breakfast sandwich to start your day, or a latte and doughnut for an afternoon pick-me-up, Dunkin’ Donuts is the perfect delivery partner for DoorDash. Families around the country already know that DoorDash is the best way to get your favorite food delivered directly to your door. As DoorDash continues to expand to more markets, we’re excited to be adding Dunkin’ Donuts to our growing roster of top tier national partners.”

Mobile On-the-Go Ordering provides a benefit for new DD Perk Members. With the rewards program, customers earn five points for every dollar they spend on qualifying purchases at Dunkin’ Donuts when they pay using an enrolled Dunkin’ Donuts card, either plastic or via the company’s mobile app.

Once a member accrues 200 points, he or she receives a coupon for a free, any-sized beverage of choice. DD Perks members also receive a coupon for a free, any-size beverage upon enrollment and on their birthday.

To enroll in DD Perks, customers can download the Dunkin’ mobile app or visit www.DDPerks.com.

Canton, Mass.-based Dunkin’ Donuts is part of the Dunkin’ Brands Group Inc. and has more than 11,500 locations worldwide.