EnsembleIQ's New Tech Index Helps Retailers Choose Solution Providers

Press enter to search
Close search
Open Menu

EnsembleIQ's New Tech Index Helps Retailers Choose Solution Providers

06/21/2018
CSNews' parent company unveils Retail Technology Innovation Index.
CSNews' parent company unveils Retail Technology Innovation Index.

CHICAGO — Enhancing customer satisfaction, identifying growth opportunities and reducing operational costs are the top three drivers for innovation investments in retail, according to a new benchmarking platform for suppliers of technology solutions for the retail industry.

The Retail Technology Innovation Index, produced by EIQ Research Solutions and powered by Convenience Store News' parent EnsembleIQ, represents the industry's first algorithm-based, 12-factor, zero-to-100 point index of the retail industry's most innovative technology companies.

This comprehensive assessment helps retailers decide which technology companies to invest their time and effort in to rollout customer and business innovation initiatives.

Updated quarterly, the Index is not a ranking but does provide innovation metrics associated with each company identified, researched and scored across key criteria.

To download the full report, click here.

This first report concludes that there are five key areas to consider when executing a truly connected physical and digital customer experience:

  1. Usability: Designing a store, web or mobile user interface should be based on scientific design principles and then enhanced with continuous testing, implementing changes from user feedback, insights from the web, and analytics.
  2. Taxonomy: The trick with e-commerce is to know the customer well and offer the most relevant set of categories across which all content is tagged and managed.
  3. Performance and Availability: Scale remains key for retailers and something to factor in, particularly during offline and online product launches or seasonal peaks.
  4. Search: A strong search capability combined with a detailed taxonomy and optimized user experience can help elevate the overall user experience.
  5. Personalization: Retailers must be able to integrate offline data (point-of-sale and loyalty program data) with online data, and vice versa, to truly customize and target a customer one-on-one.

The launch of the Innovation Index reinforces EnsembleIQ's vision of delivering information, research, news and analytics to retail and consumer packaged goods communities. It will leverage several of the company's existing media and research products and services.

"We are in the midst of a historic shift in perspective that is affecting companies across the world and across industry boundaries," said David Shanker, CEO of EnsembleIQ. "Retailers are embracing technology to improve the customer experience and transform their business operations.

"Our experience tells us that retailers who want to stay relevant need to make a real commitment in technology investments that develop fully connected, engaging customer experiences. Looking beyond simply driving down cost is becoming more important for retailers," he added. "We are delighted to be able to provide our clients with access to this important information through our Innovation Index, thereby enabling them to make better investment decisions and more strategic choices."

The Innovation Index is designed to transparently and objectively measure the performance of more than 450 meticulously selected companies and provide clients with differentiated insight. It scores subjects according to 12 key performance indicators under four overarching pillars: Product, Performance, Ecosystem and Organization.

Only companies with scores across all four pillars are assigned an overall score (the average of the pillar scores) from zero to 100. The top 75 companies with the best overall scores were selected for the Index. The plan is to expand the Index to 100 companies beginning in 2019.

Who's In the Index? (A-E)

1010Data

Accenture

Adobe

Amazon AWS

Apple

Aptos

AT&T

Avanade

Axis Communications

Bamboo Rose

Birdzi

Blippar

Blue Yonder

Cisco

Cognizant Technology

CrossMark

Daisy Intelligence

Deliv

Digimarc

DisplayData

Ecrebo

ECRS

Epson

Extreme Networks

 

Who's In the Index? (F-N)

Facebook

Fujitsu

GE Current

Google

GrocerKey

Honeywell

HP

Hughes

IBM

Impinj

InContext Solutions

Infor

Infosys

Infovista

Intel

Kiosk Information Systems

Kronos

Label Insight

Manthan Systems

Mercatus

Microsoft

MindTree

MyWebGrocer

NCR

NEC

Nvidia

Who's In the Index? (O-Z)

Oracle

OrderDynamics

Pitney Bowes

PTC

Radial

Reflexis

Relex

RetailNext

Retalon

Revionics

Salesforce

SAP

SAS

SHIPT

Shopkick

Sprout Social

SwiftIQ

Symphony AI

TCS (includes DS&S Group)

Theatro

Toshiba Global Commerce

Tyco Retail Solutions

Wipro

Zebra Technologies

Zugara

To learn more about how to leverage the Index (including methodology, fact sheet, etc.), contact Jesse Casselberry, director of Enterprise Solutions, Technology Practice, EnsembleIQ at [email protected] or 609-377-1741.

EnsembleIQ is a premier business intelligence resource that exists to help people and their organizations succeed. It is structured to serve the business-to-business needs of retailers, consumer goods manufacturers, technology vendors, marketing agencies and retail service providers by using its integrated network of media and information resources designed to inform, connect and provide actionable marketplace intelligence.

EnsembleIQ is a portfolio company of RFE Investment Partners, a private equity investor with more than 30 years of experience investing in growth companies in partnership with strong management teams.