Kelley’s Market Dominates GasBuddy's Q2 2017 C-store Report Card

ROCKFORD, Ill. — Kelley’s Market dominated GasBuddy’s second quarter 2017 C-store Report Card, which reveals how gas station/convenience stores stacked up in the second quarter.

Shooting up the ranks, the Illinois-based retailer captured the No. 1 spot in all six categories. Previously, Kwik Trip Inc. held the top spot in five of six categories for coffee, cleanliness, customer service, outdoor lighting and restrooms, and QuikTrip Corp. dropped to second place in the overall category. Newcomers to the list include: Maverik Inc. and Thorntons Inc. in the “overall” category, while the “coffee” category welcomed On The Run and J&H Family Stores.

GasBuddy's quarterly C-store Report Card measured findings by examining ratings and reviews between April 1 and June 30 of convenience stores with more than 30 retail locations.

Here’s how c-stores stacked up against each other during Q2:

Top-Rated Overall

1. Kelley’s Market (up eight spots vs. Q1)
2. QuikTrip (down one spot vs. Q1)
3. Kwik Trip (down one spot vs. Q1)
4. Wawa
5. QuickChek (up one spot vs. Q1)
6. Maverik
7. Sheetz (down two spots vs. Q1)
8. Hy-Vee (down five spots vs. Q1)
9. AAFES (down two spots vs. Q1)
10. Thorntons

Top-Rated Coffee

1. Kelley’s Market (up one spot vs. Q1)
2. On The Run
3. Wawa
4. J&H Family Stores
5. QuikTrip

Top-Rated Cleanliness

1. Kelley’s Market
2. QuikTrip
3. Hy-Vee (up one spot vs. Q1)
4. Kwik Trip (down three spots vs. Q1)
5. QuickChek

Top-Rated Customer Service

1. Kelley’s Market (up two spots vs. Q1)
2. QuikTrip
3. Kwik Trip (down two spots vs. Q1)
4. Wawa (up one spot vs. Q1)
5. QuickChek

Top-Rated Outdoor Lighting

1. Kelley’s Market
2. Weigel’s
3. Wawa (up one spot vs. Q1)
4. QuikTrip (down two spots vs. Q1)
5. Hy-Vee (down two spots vs. Q1)

Top-Rated Restroom

1. Kelley’s Market (up four spots vs. Q1)
2. Hy-Vee (up two spots vs. Q1)
3. QuikTrip (down one spot vs. Q1)
4. Kwik Trip (down three spots vs. Q1)
5. Wawa

“In order to stand out in an incredibly competitive space where consumers have countless options as to where to stop, convenience stores need to focus on quality,” said Frank Beard, convenience store and retail trends analyst at GasBuddy. “Based on the massive amount of GasBuddy data, it’s clear that the brands that made the list are doing something right — they are building strong customer loyalty by focusing on cleanliness, customer service and overall experience.”

To view GasBuddy’s Q1 C-store Report Card, click here.

Owned by the Kelley Williamson Co., Kelley’s Markets is headquartered in Rockford and operates 48 c-stores across the state of Illinois.