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Knowledge Is Power

Linda Lisanti

In the convenience and fuel retailing business today, staying ahead of the curve and on top of trends is everything. To compete effectively, the industry’s retailers, wholesalers and suppliers must develop critical expertise in key areas such as foodservice, technology, leadership and operations. Led by respected industry experts, NACS Show education sessions cover every aspect of the highly competitive, multibillion-dollar convenience store industry.


10:30 a.m.-12:45 p.m.

Small Operator Workshop: Developing In-Store Training

12-1 p.m.

The Fuels Institute: FUELing the Future

Is Made to Order Really for Me?

Be-Friending Social Media

TechEdge: Using Technology to Get Time Back

A New Model of Shopper Need States in Convenience Stores

Work Life Balance: How to Make It Work for You

Private Label 2.0: Enhance Your Brand, Increase Margins and Drive Down Costs

1-3:15 p.m.

Small Operator Workshop: Preventing Complaints and Handling Unhappy Customers

Small Operator Workshop: What’s In It for Me – Developing Employee Incentives

1:15-2:15 p.m.

Innovating Like a Startup

Doing Good: A Competitive Advantage

Improving the Execution of Fresh

Keys to Efficiency Under Pressure

19 Recruiting Strategies to Try in 2019

SNAP Update

TechEdge: Industrial Revolution 4.0

Promotions That Work

2:30-3:30 p.m.

Utilizing Store Design to Unlock Your Business Strategy

The Case for Waste: Growing Your Waste-Line Responsibly

Coaching Front-Line Employees in the Moment

Planning Past Cigarettes: Surviving and Thriving in the New Era of Nicotine

Expanding Wisely – Dos and Don’ts

Know Your Competition…But Strategize for the Customer

TechEdge: NACS/Conexxus Technology Roadmap

Making the Most of Your Network


8-9 a.m.

Foodservice Trends: Now, New, Next

Avoiding a "Chipotle" Headline

TechEdge: Using AI to Improve Your BI

Getting Started With Data Collection and Benchmarking

Your Next Big Category: The Car Wash

NACS Leadership for Success Project Report Out – Part 1

The Power of a Rewards Program (Let’s Get Started)

The Long & Winding Last Mile: Solving the C-store Delivery Conundrum

8-10:15 a.m.

Small Operator Workshop: Business Planning, Tracking and Analysis

Small Operator Workshop: Positive Upselling – No Questions Asked

8:30-9:15 a.m.

Supplier Session: A Tale of Two Products – Part 1

9:15-10:15 a.m.

The Fuels Institute: I've Got Corrosion; What Do I Do?

Marijuana: Capitalizing on a Budding Opportunity!

TechEdge: Data, Network and Payments Security

Traction: A Framework for Efficiency

Strike It Rich – How to Optimize the Site Selection Process

Doing Your Best to Prepare for the Worst

NACS Leadership for Success Project Report Out – Part 2

9:30-10:15 a.m.

Supplier Session: A Tale of Two Products – Part 2


8-9 a.m.

The Fuels Institute: The Road Less Traveled – When to Try New Fuels

Not Another Millennial Session: Creating a Work Culture That Mirrors Modern Culture

Keep What's Important: Your Employees

Discover Your BAD-A$$ Brand – Part 1

How to Get Suppliers to Pay Attention to Me

The Evolving Competition Within Convenience

Drive Sales With a 5-Star Customer Experience

8-10:15 a.m.

TechEdge: Mobile Roundtable

Small Operator Workshop: Getting the Most Out of Your Managers

Small Operator Workshop: Growing Your Customer Base – Gasoline, Store, Car Wash Pricing Strategies

9:15-10:15 a.m.

HR Metrics That Matter

Growing Services Income

Category Management: How to Manage Every Category

Discover Your BAD-A$$ Brand – Part 2

Getting Customers Into Your Store

Convenience Matters LIVE

Playing It Safe: How to Prepare Your Store for Safety Risks

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