ARTICLES BY THIS AUTHOR
- 8/19/2021
What Is Your Brand?
You are known by the reputation you have earned in running your business. - 3/24/2021
Don’t Have Just Your Head in the Cloud
Cloud-based technology can be a big advantage for the small operator. - 1/10/2021
How to Stay in Compliance
Put into place a system that works for you all the time and is easy to use. - 10/22/2020
The Small Operator’s Secret Weapon
Retailers need to truly understand what makes their market area tick. - 6/29/2020
Pushing Toward the Light
Get ready to serve the new lifestyle that emerges from the COVID-19 pandemic. - 3/8/2020
Great Training: The Best Defense to Getting Busted
Inform and empower your store team to make the right decisions around restricted products. - 6/13/2019
Store Inspections Should Not Be a Surprise
Become your own mystery shopper to raise your standards and improve customer service. - 2/25/2019
Your Competitor Is Your Best Teacher
The tactics of using a competitor as a benchmark fall into three categories. - 10/31/2018
Exploring the Cliché: Inspect What You Expect
It really is not about the end result at all — it is about the process.