Labor

May figures from the Commerce Department show gaining confidence in the economy.

Petroleum marketer recognized for performance recognition.

Petroleum marketer recognized for performance recognition.

As customer spending continues to rebound, retailers need to deliver exceptional customer service while balancing labor costs.

Company to use people management software to improve human resources processes and workforce performance.

The passage of health care reform this spring has most convenience store operators apprehensive about how they will offer health care insurance, and how the new law will affect hiring and retention practices.

Convenience store retailers were able to control expenses in 2009 about as well as they did the year prior, as direct-store operating expenses fell 0.8 percent, or $3,072 in 2009, to under $400,000 per store. These expenses also took up 83.52 percent of profits.