Intouch Insight LiaCX

Press enter to search
Close search
Open Menu

Intouch Insight LiaCX

Customer experience management software helps organizations create more value and drive action from their programs.

Intouch Insight Ltd. launches LiaCX, a cloud-based customer experience management software that helps organizations with multiple locations create more value and drive action from their customer experience programs through its patent-pending Action Campaign technology. LiaCX is built on modern technology designed to handle big data, and is mobile-optimized. The software collects and combines data in real-time from sources such as surveys, mobile checklists, mystery shopping, operational audits, social media and call centers. It also integrates data from third-party systems like Salesforce, Oracle and SAP. All data is mapped to the customer journey, and artificial intelligence-powered features then transform the data into meaningful CX insights. Action campaigns allow LiaCX customers to create targeted campaigns, assign specific actions/tasks to employees, verify whether or not actions were completed through integrated mobile checklists and photo capture, and measure the impact of actions on specific business metrics in real-time.