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Blogs
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TechWatch
Dec 2023
07 Dec
Looking Into the 2024 Crystal Ball
Artificial intelligence, data and analytics, and retail media are projected to play bigger roles next year.
Melissa Kress
Nov 2023
30 Nov
A Personalized Approach Needs to Be an Authentic Approach
Artificial intelligence can go a long way to improve operations but when it comes to customer service, the connection needs to be real.
Melissa Kress
20 Nov
Out of Order Is Not an Option When It Comes to Technology
Like all team members, technology needs care.
Melissa Kress
15 Nov
Facing Self-Checkout Challenges Head On
Retailers in other channels are rethinking the solution as customer backlash and shrink grow.
Melissa Kress
09 Nov
Connecting With Your Inner Consumer
When it comes to mobile apps, what draws your eye from a customer perspective?
Melissa Kress
02 Nov
Key Considerations Before Entering the EV Charging Space
First and foremost, who will manage the process?
Melissa Kress
Oct 2023
26 Oct
Starting a Loyalty Program Doesn't Have to Be Overwhelming
Though it may seem intimidating, convenience retailers will find the the end result rewarding.
Melissa Kress
19 Oct
Data Security Is Still Top of Mind
Concerns over protecting customer information keeps c-store retailers up night — and rightfully so.
Melissa Kress
12 Oct
Mulling Over NACS Show Technology Insights
Electric vehicle charging and hyper-personalization were two recurring themes at this year's expo.
Melissa Kress
05 Oct
Changing Up the Meaning of Grab & Go
Mobile apps need to deliver a seamless shopping experience that begins before a consumer leaves the house.
Melissa Kress
Sep 2023
27 Sep
Putting Muscle Behind Technology
Stinker Stores is evolving through investments in human capital and strategic partnerships.
Melissa Kress
21 Sep
Finding Your Innovation Spark in Atlanta
Technology insights and solutions will have a starring role at the 2023 NACS Show.
Melissa Kress
14 Sep
Convenience Store Retailers Hit the Road
Two c-store chains are exploring a new way to meet consumers where they are.
Melissa Kress
07 Sep
Communicating Value Through Subscription Services
C-store retailers gain repeat customers as consumers continue to feel the inflation pinch.
Melissa Kress
Aug 2023
31 Aug
Keeping the EV Customer Plugged In
More than two-thirds of electric vehicle owners say it is very important for c-stores to have charging stations.
Melissa Kress
23 Aug
Striking a Balance Between Efficiency & Charm
Some retailers are experimenting with digital-only stores.
Melissa Kress
17 Aug
Technology vs. the Human Touch
Artificial intelligence cannot replace the one-on-one connection between c-store employees and their customers.
Melissa Kress
10 Aug
Tackling Hot Topics in Technology
The Convenience Store News Technology Leadership Roundtable & Dinner is the perfect setting to find out what leaders think about emerging solutions.
Melissa Kress
03 Aug
Removing Friction on the Forecourt
A smooth fueling experience sets the scene for a smooth in-store experience.
Melissa Kress
July 2023
27 Jul
Embracing the Future of Convenience & Mobility
Technology Leader of the Year BP stands out in the channel for looking forward.
Melissa Kress
20 Jul
Help Track Technology Advancements in the C-store Channel
The 2023 Convenience Store News Technology Study seeks to gather insight into the industry's tech moves today and in the future.
Melissa Kress
13 Jul
Living With & Without Technology
A trip across the pond presents an opportunity to glimpse how European retailers use technology.
Melissa Kress
06 Jul
Innovation Comes in All Sizes
Choice Market goes big by going smaller.
Melissa Kress
June 2023
29 Jun
Looking at the Data Beyond Customer Engagement
Analysis and insights can give c-store operators a more comprehensive look into various aspects of their stores.
Melissa Kress
22 Jun
Checking Out All the Options
Contactless shopping experiences come in many forms, each with different benefits and drawbacks.
Melissa Kress
15 Jun
Don't Be Afraid of Change
Not satisfied with the status quo, United Dairy Farmers expanded its loyalty program with notable results.
Melissa Kress
08 Jun
Drawing Fuel Customers Inside
C-store retailers already have the tools to attract fuel-only customers into the store.
Melissa Kress
01 Jun
Sticking to the Plan
Casey's General Stores has become a leading retailer by having a clear vision.
Melissa Kress
May 2023
25 May
Learning From the Competition
C-store retailers can take a page from restaurants when implementing technology into their foodservice programs.
Melissa Kress
18 May
Leading the Channel From Start to Finish
From emerging leaders to established leaders, Convenience Store News recognizes what makes this industry great: its people.
Melissa Kress
10 May
Digital Engagement Isn't Just for Big Chains
One 70-store retailer proves you don't need large-chain resources to succeed with loyalty.
Melissa Kress
04 May
The Reality of Technology in the Convenience Channel
Offering contactless shopping and mobile ordering can attract Generation Z and millennial shoppers.
Melissa Kress
Apr 2023
27 Apr
The Turning Tide of Technology Priorities
Customer-centric solutions draw in guests, but operational efficiencies keep them coming back.
Melissa Kress
20 Apr
Clearing the Supply Chain Hurdles
With the right technology solutions in place, c-store retailers overcome lingering woes to keep their stores stocked.
Melissa Kress
13 Apr
Cross-Channel Competition Is About to Get a Jolt
Walmart plans to have a coast-to-coast EV charging network within seven years.
Melissa Kress
05 Apr
Changing Up Loyalty Engagement
Despite the prevalence of rewards programs, a large number of customers are going inactive.
Melissa Kress
Mar 2023
30 Mar
Recognizing Women in Technology
There's still time to nominate an outstanding female leader for the 2023 Top Women in Convenience awards.
Melissa Kress
23 Mar
Ramping Up Innovation Coast to Coast
7-Eleven is on a mission to build one of the largest and most compatible EV fast-charging networks in North America.
Melissa Kress
16 Mar
Managing the Pieces of the Workforce Puzzle
Technology helps c-store retailers create a seamless and efficient work environment.
Melissa Kress
09 Mar
Hitting the Five Stops in a Digital Journey
Establishing two-way conversation with convenience store shoppers is a marathon, not a sprint.
Melissa Kress
02 Mar
In Technology, There's No Resting on One's Laurels
Parker's rolls out a new website and refreshed Parker's Rewards app to transform the customer experience.
Melissa Kress
Feb 2023
23 Feb
Going All In on the Future of Mobility
BP is placing a $1 billion bet on the potential of electric vehicles.
Melissa Kress
16 Feb
Shifting Technology Gears
After years of customer-facing initiatives, c-store retailers could benefit from turning their focus to operational moves.
Melissa Kress
09 Feb
Embracing Your Strengths & Acknowledging Your Weaknesses
For Casey's, ramping up its food offering with technology has led to a winning combination.
Melissa Kress
01 Feb
Mounting Competition Requires Embracing Innovation
The 2023 Conexxus Annual Conference will tackle solutions that can push c-stores to the head of the retail industry.
Melissa Kress
Jan 2023
26 Jan
Preparing for a New Mobility Future
Shell USA Inc. is growing its reach with electric vehicle drivers through a $169M acquisition deal for Volta Inc.
Melissa Kress
19 Jan
Turning Lemons Into a Technology Opportunity
Wawa Inc. is mulling plans to transform a shuttered c-store into a tech hub.
Melissa Kress
12 Jan
Starting the Year on a Technology Note
The National Retail Federation's annual expo will once again showcase foodservice technology.
Melissa Kress
05 Jan
Playing a New Rewards Game
Mobivity and P97 Networks are piloting a program that offers mobile game users retail rewards for their achievements.
Melissa Kress
Dec 2022
28 Dec
Technology Trends to Watch in 2023
Retail media networks, subscription programs and a frictionless forecourt are innovations poised to go mainstream.
Melissa Kress
21 Dec
Reflecting on the Top Technology Trends of 2022
Enhanced mobile apps, new checkout options and moves around electric vehicle charging were recurring themes this year.
Melissa Kress
15 Dec
Connecting on a New Level
The retail media space may be the next frontier for convenience store retailers.
Melissa Kress
07 Dec
It's Showtime for Technology
Two industry events in early 2023 will shine a light on retail technology and innovation.
Melissa Kress
Nov 2022
30 Nov
Revving Up for Changes on the Forecourt
Far from a fad, electric vehicles are here to stay and c-store retailers are poised to win the changing motorist.
Melissa Kress
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